For the safety, privacy and enjoyment of our guest receiving beauty services while practicing social distancing I ask that you arrive alone. Children are not allowed to on the premises for safety precautions.
Clients requesting a reservation for the first time will be required to pay a deposit to hold the spot. If you have second thoughts we ask for you to think about it before you make a request. We are extremely busy servicing loyal clients, of course we welcome new clients but have strict policies to maintain a professional relationship from the very beginning. You are allowed to roll over your deposit (1 time) to a new reservation within 72 hours of confirmed appointment.
The company reserves the right to charge a deposit or request the service to be paid in full when a guest abuses the company cancelation policy.
All major credit cards are accepted as well as cash or check. There is a $35 fee for any checks returned.
Please arrive at your scheduled time. Do not arrive earlier then your appointment time. Additional details will be provided during your reservation confirmation.
Time is scheduled specific for the service protocol. After the Covid 19 situation additional policies and protocols are implemented to provide a safe environment and equipment safety for clients and practitioner. During check in your temperature, sign in, and hand sanitizer will be available. Guest must wear face mask.
PRICES + SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur. We encourage all clients to inquire about pricing and available services when booking your appointment to stay up to date. Promotions and special pricing cannot be combined.
SERIES OF TREATMENTS
We are unable to process any returns or reimburse any payment transaction on any treatment series that are purchased in advance as a gift card or prepaid service. We will, however, exchange them for other products or boutique credit of equal value.
Feel like your coming down with an illness a few days prior? Please consider the safety of the practitioners, health and loss of work. Plan with notice to allow the practitioner to fell the reservation with clients who are waiting for an opportunity to open. Appointment 24 hours in advance will have no charge. Less 24 hours will have a scale charge. Starting at 50% of the service 8 hours prior. Less then 5 hours or NO SHOW is 100% service charge. Your consideration to our services, policy and time is appreciated.
The experience with the pandemic has caused a change in business. Service providers have a competitive waitlist. In order to fill last minute openings we need to work together. We like to inform you that lash services are an hour and 30 minutes at a minimum some are up to 2 hour and half. That is a long gap to fill with short time. The pre and post preparation is included in those times. It's important to educate clients on how important our time is when servicing guest on a daily bases.
You are appreciated and we are excited to have you as guest at Lash Esthetica.
All services and gift certificate sales are final. Skincare is non refundable due to health and safety policies.
Additional protocols are added for extra precaution. When a client arrives to their scheduled appointment to remain in their vehicle. You will be taken on time. We ask clients to not arrive early or late. Do not come to the door until the practitioner instructs when it is safe. We want all guest to feel safe during the visit.
All staff will be wearing face mask at all times. Shield will be an additional protocol during services or when a client needs to remove their mask for services such as face waxing and facials.
OTHER IMPORTANT INFORMATION
Parking is available in front of the building, on the street and in the parking lot across from the studio.